| FAQ |
Seller's FAQ's
How do I find out who won my auction? We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results. How do I handle shipping and payment? When you created your auction, you should have specified how far you are willing to ship your item and the kind of payment you are willing to accept from the buyer. You should contact the buyer within four days of the close of your auction, and let him know:
The buyer should send you payment within four days of receiving your email. Once you receive payment, then you should immediately send the item to its new owner. What happens if I can't contact the Buyer via email? Sometimes people travel unexpectedly, have trouble with their computer, etc. Bear in mind that many people don't (or can't) check their email daily. We ask that you allow people four days to reply to your email. If after that time you haven't heard from the Buyer, please email us and we'll do our best to put you in touch. If you haven't been able to establish contact with the high bidder, and have allowed at least four days for them to respond to your email, contact us. We'll do our best to help you complete your transaction with the winning bidder. If the transaction does not complete, you may register your comments about the buyer through the Members' Rating system. We depend on our Members' feedback, and your experience with a bidder will save others from trouble down the road. What happens if no one bids on my item? We hope that doesn't happen! But, if it does, use it as a lesson and try again. Usually, items do not receive bids when the starting price is too high, or the description does not completely describe the item, or it is placed in an inappropriate category. You can re-post your auction for free, so why not try again? Go to Sellers Info to repost your auction. View your entire list of auctions if there is more than one item to be re-listed and select the item you wish to re-list. Only the original listing fees will be charged to your account. We will charge you if you wish to list your item on the home or category pages when re-posting. My reserve wasn't met, can I sell
anyway? How do I pay Internet Auction, Inc.? When you registered with Internet Auction, Inc., you may have provided us with your credit card details. We'll use these to bill you for any fees and commissions on successful auctions you host on our site. Otherwise, you can pay your fees and commission directly into our bank account: If you don't find the answer you need here, please send an email to info@internetauction.net |
||||||||||||||||||||||||||
| Fee Schedule for Auction/For Sale Listings It's free to register, bid, browse, search and list items for sale with Internet Auction, Inc.. But, we do charge you a nominal percentage of your final sale price if you successfully sell your item. Don't worry, if you don't sell, we don't charge. No charge is made if the item did not meet reserve and therefore did not sell. Seller Fees All fees are in USADollars, are subject to change and are inclusive of GST (Goods and Services Tax). The fee is calculated as a percentage of the final price, per item sold and is only charged once an Auction or for Sale Listing has closed with one or more winning bids. In the case of multiple quantity auctions (Dutch Auctions), there is a transaction fee for each item sold in the auction. Fees charged to sellers for listings, including all enhancements, are as follows:
Sales Transaction Fee:
When you registered with Internet Auction, Inc., you may have provided us with your credit card details. We'll use these to bill you for any fees and commissions on successful Auction or For Sale listings you host on our site on a monthly basis. Electronic invoices will be sent out once a month attached via email. Buyer Fees: All Members are responsible for maintaining accurate sales records and for paying all applicable fees and for all costs incurred by the Member to use the service. Definitions Boldface Title Feature in Category Featured Listing Fees are refundable in certain circumstances. Read more about Adjustments and Credits. You can view full details of your account by selecting 'Seller Information'. As a seller you can request a refund if any of the following happen: a) The buyer has not responded after you attempted
to contact them within 7 days after the auction closed To request a refund you will need to contact us via email at address@yourdomain.com, within 14 calendar days of the end of auction. Remember to include all the relevant details of the listing and the reasons why you are requesting a refund. We will consider your request within 7 working days following your submission, and either credit your account or contact you to explain our decision within 7 working days after that. |
||||||||||||||||||||||||||
Seller's FAQ's
How do I find out who won my auction? We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results. How do I handle shipping and payment? When you created your auction, you should have specified how far you are willing to ship your item and the kind of payment you are willing to accept from the buyer. You should contact the buyer within four days of the close of your auction, and let him know:
The buyer should send you payment within four days of receiving your email. Once you receive payment, then you should immediately send the item to its new owner. What happens if I can't contact the Buyer via email? Sometimes people travel unexpectedly, have trouble with their computer, etc. Bear in mind that many people don't (or can't) check their email daily. We ask that you allow people four days to reply to your email. If after that time you haven't heard from the Buyer, please email us and we'll do our best to put you in touch. If you haven't been able to establish contact with the high bidder, and have allowed at least four days for them to respond to your email, contact us. We'll do our best to help you complete your transaction with the winning bidder. If the transaction does not complete, you may register your comments about the buyer through the Members' Rating system. We depend on our Members' feedback, and your experience with a bidder will save others from trouble down the road. What happens if no one bids on my item? We hope that doesn't happen! But, if it does, use it as a lesson and try again. Usually, items do not receive bids when the starting price is too high, or the description does not completely describe the item, or it is placed in an inappropriate category. You can re-post your auction for free, so why not try again? Go to Sellers Info to repost your auction. View your entire list of auctions if there is more than one item to be re-listed and select the item you wish to re-list. Only the original listing fees will be charged to your account. We will charge you if you wish to list your item on the home or category pages when re-posting. My reserve wasn't met, can I sell
anyway? How do I pay Internet Auction, Inc.? When you registered with Internet Auction, Inc., you may have provided us with your credit card details. We'll use these to bill you for any fees all fees are in US Dollars and commissions on successful auctions you host on our site. Otherwise, you can pay your fees and commission directly into our bank account: If you don't find the answer you need here, please send an email to address@yourdomain.com |
Copyright 1997-2008 Internet Auction, Inc.. All Rights Reserved.
Use of this website constitutes acceptance of the Internet Auction, Inc. User Agreement.